Referral Process

Referrals for all treatment programmes are received from various social services agencies, schools, and/or physicians who are familiar with the youth and family. Parents and adolescents seeking help can also refer themselves via the Central Intake number below. If you require assistance in completing the referral, our Frontenac Intake Worker is available to help guide you through the process. Click the button below to see a walkthrough of the referral process.

Most referrals go through Central Intake Services at 1-888-454-6275

Frontenac Youth Services

Frontenac Youth Services
Address: 1160 Simcoe St. S. Oshawa, ON L1H 5L8
Call: 1-877-455-5527 (toll-free) 905-579-1551
Fax: 905-723-7059
Email: Contact us through the form on the right.

Frontenac Youth Services is committed to providing high quality customer service. We value all of our clients and strive to meet everyone’s needs. We welcome your comments to help us monitor and improve our services and experiences. Please provide your feedback by completing this Accessible Customer Service Feedback Form.

You can view our policy on Accessibility by clicking here. If another format is required, please contact the administration office at 1-877-455-5527.

If you need to make a complaint – Click here for the Complaint Procedure.

Click Here to view our Privacy Statement

Clients can provide feedback by filling out this form. This survey is to be completed at the end of all services at the agency. Please note that all required answers are marked as “Agree” by default. Please click on your answer if you wish to change the response. Once you are finished completing the survey, click on Submit.

 

If you are unable to view our PDF documents above, you can download Adobe Reader Here

This contact form is for general inquiries only and will be answered Monday to Friday 9:00 a.m. – 4:30 p.m. (excluding statutory holidays). We do not provide mental health advice via email.

If you have a concern or if you are in crisis please: call 9-1-1, call a crisis line, or visit your nearest emergency centre.

Comments or questions are welcome.

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Durham Region's Crisis Response line can be reached by calling 905-666-0483 or 1-800-742-1890 Learn about the Durham Region Crisis Line
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