How do I get started at Frontenac Youth Services?

  • A parent or youth over the age of 16 needs to contact Central Intake at 1-888-454-6275 to initiate the referral process for youth aged 12-18.
  • The youth or parent will speak to a worker and complete a Brief Child and Family Phone interview (BCFPI) to discuss what the concerns are and how serious they may be. Other important demographic information is collected at this time. This takes about 45 minutes.
  • When Central Intake determines that the youth and/or family is suitable to be referred to Frontenac Youth Services, our Intake Worker receives the BCFPI information.

What happens next?

  • Once our Intake Worker receives referral information from Central Intake, the Intake Worker will contact the youth and/or family to schedule an assessment at the earliest time available and one that is convenient to them. Everyone who lives in the home is encouraged to attend the assessment.
  • The youth and or their family is encouraged to attend our head office 15 minutes prior to the assessment time to fill out a terms of agreement to service form. Please bring the youth’s health card.
  • Next, a Youth and Family Counsellor will introduce themselves to the youth and/or their family and will lead them to a room to begin the assessment. The Youth and Family Counsellor will ask important and relevant questions about presenting problems and overall family dynamics to help guide future recommendations. After the assessment (approximately 1 hour), the Youth and Family Counsellor will consult privately with their team members to discuss recommendations.
  • Recommendations will be presented to the youth and/or family along with any consent forms for the release of information from partnering agencies to be signed to help with treatment planning and service co-ordination.
  • The Youth and Family Counsellor will then ask the youth and/or family about availability for services and place the youth and/or family on the appropriate wait-list. Once services can begin, a staff member will contact the youth and or family to set up the initial appointment.
  • Sessions are initially scheduled on a weekly basis and take into consideration the youth and/or family’s availability and the worker’s availability. The appointments are consistently scheduled for the same day of the week and time thereafter. The worker who begins the counselling may be a different worker than the one who conducted the assessment.
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Durham Region's Crisis Response line can be reached by calling 905-666-0483 or 1-800-742-1890 Learn about the Durham Region Crisis Line
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