Privacy Statement

At Frontenac Youth Services we are committed to meeting the highest standards with
respect to the collection, use, disclosure, storage, retention, and destruction of the
personal health information of clients. We are committed to meeting or exceeding the
privacy standards established by the Information and Privacy Commissioner (IPC) and
relevant legislation, including the Personal Health Information Protection Act (PHIPA).

What Type of Information We Collect
We collect your personal information such as:
➢ Name, address, date of birth, and health card number
➢ Personal and family information related to your assessment, counselling, and/or

How We Use Your Information
We collect personal information in order to provide you with the best care that we
can. We will explain to you the potential uses of your information, including:
• Complying with legal and regulatory requirements
• Conducting quality improvement and risk management activities
• Contacting individuals regarding upcoming events, activities, and programs that
may be of interest to you
• Evaluating and monitoring programs and services
• Planning and delivering programs and services
• Providing assessment, counselling, treatment planning, and service provision
• Sharing information with other Frontenac personnel involved in your care
PHONE 905-579-1551
TOLL FREE 1-888-579-5914
FAX 905-723-7059

When We Disclose Your Information
We will only disclose your information with consent or as permitted/required by
law. Unless you ask us not to, we will disclose your information to other health
information custodians involved in your care.
Your express consent will be required before:
• Releasing clinical assessments or reports
• Disclosing information with school, child welfare, or other organizations providing
service who are not health information custodians involved in providing your care

Withdrawing and/or Withholding Consent
You may withdraw or withhold consent at any time. This means that you may ask us
not to disclose particular information (such as specific diagnosis) or not to disclose
information to a particular person unless we are otherwise permitted or required to do

No Consent Required
There are a number of limited circumstances where we will disclose your information
without your consent. These include:
• If there is suspicion of child abuse
• If a child may need the protection of a Children’s Aid Society
• If someone is in danger of harming themselves or others
• If a court orders the release of information

Security of Information
Your information is securely stored and protected by administrative, physical, and
electronic safeguards. Only authorized individuals can access your information.

Privacy Breach
You will be notified if your information is lost, stolen, used, or disclosed without proper

Access to Your Information
Active clients may request access or corrections to their record by contacting their local
program or office. Former clients may request access or corrections to their record by
contacting the Reception at reception@frontenacyouthservices.og

Retention of Client Records
As of April 1, 2019:
If the client was 18 years of age at the time they stopped receiving services from
Frontenac Youth Services, the file will be retained for a minimum of 25 years after
discharge date.
If the client was under the age of 18 when they stopped receiving services from
Frontenac Youth Services, the file will retained a minimum of 25 years after the client
reaches 18 years of age.

Privacy at Frontenac
For questions or complaints relating to privacy and personal information, please contact:
Mantha Kumaresh
Human Resources Manager
Frontenac Youth Services

You may also contact the Information and Privacy Commissioner of Ontario (IPC) if you
have a complaint about the way your information has been collected, used, or
2 Bloor Street East
Suite 1400
Toronto, ON M4W 1A8
Toronto Area: 416-326-3333
Toll Free: 1-800-387-0073

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